Cécile Mazourine (Senior Manager, PwC Luxembourg) tells us more about the impact of Covid-19 on the ways of working.

How did PwC Luxembourg experience this crisis?

We would never have imagined almost the whole world working from home, but here we are, we have been living the new normal of full remote work and we are doing it quite well, discovering new ways of working, new routines, using new collaborative tools, doing virtual team buildings and even sharing our camera while working to feel closer amongst the team.


How do you see things evolving in the near future?

Now it’s time to go back to the office, there will be some changes moving forward, some habits will stick while some work will remain remote, but it will never completely be the same. This is the opportunity to improve our way of working, to reflect on which of the jobs we have that are adapted to this and how can we re/organise ourselves moving forward. We also see we all made extensive use of digital solutions and this will mean even more investment in technology, in different areas: enhancing IT collaborative tools, installing new softwares towards more automation, remote distance use, etc.


Where did you spot any chances and opportunities?

Without realising it, we have opened a door to the future, it’s the perfect moment to take action and analyse how we can forecast future jobs in our organisation, how we can reallocate our people to the right jobs, how to reskill / upskill them to the next job, to make sure we have the right people in the right positions. 74% of CEOs are concerned about the availability of key skills: Upskilling is a crucial aspect when looking to the future.


Is there any tool you would recommend, which helps companies, governments and individuals to come through the crises?

PwC Luxembourg developed the first operational upskilling solution and supporting platform for this purpose, called Skills Expander. This platform helps you to define the future workforce of your company, assess the current competencies of the employees, find the best possible job and training match and train the employee on the new competencies to be best prepared for the challenge. This solution is designed for all kinds of companies and is tailored to each one, having flexible modules according to the need. Skills Expander has recently been awarded as the upskilling platform for the financial sector in Singapore and is currently explored and discussed in over 10 other countries.

If you want to know more about Skills Expander, do not hesitate to contact us.

Publié le 25 mai 2020