Over the past few years, many have become alarmed by studies predicting that AI and robotics, in certain industries, will render some people jobless. In 2019, this topic remains very much a concern among our Global Human Capital Trends survey respondents. Almost two-thirds of this year’s respondents (64 percent) cited AI and robotics as an important or very important issue in human capital. The market for technologies such as robotic process automation (RPA)—software to automate manual tasks—is growing at 20 percent per year and is likely to reach US$5 billion by 2024. [1]

What are we talking about when we speak of automation?

Automation: Includes robotics, cognitive technologies, and AI.

Robotics: Includes physical robots and robotic process automation.

Cognitive technologies: Includes natural language processing and generation, and machine learning.

AI: Machines that can make predictions using deep learning, neural networks, and related techniques.

The value of automation and AI, according to this research, lies not in the ability to replace human labor with machines, but in augmenting the workforce and enabling human work to be reframed in terms of problem-solving and the ability to create opportunities for new knowledge.

As machines replace humans’ routine work, jobs are evolving to require new combinations of skills and capabilities. This creates the need for organizations to redesign jobs and business/work processes to keep pace.


How are jobs evolving?

Standard jobs: Require a specific and narrow skill set. Generally involve repetitive tasks and standard processes.

Hybrid jobs: Require a combination of skill sets drawing on both technical and soft skills.

Superjobs: Combine work and responsibilities from multiple traditional jobs, using technology to both augment and broaden the scope of the work, and involve a more complex set of domain, technical, and human skills.

Augmenting workers with technology will, no doubt, lead to work being done in new ways. The challenge ahead for organizations now is to execute this reinvention in a manner that leads to positive results for themselves, their workers, and the economy and society as a whole.



Should you wish to read more about this topic, see the full From Jobs to Superjobs article at:: https://trendsapp.deloitte.com/reports/2019/global-human-capital-trends/from-jobs-to-superjobs.htmll or contact Karine Pontet, Director Operations Excellence and Human Capital Advisory (kpontet@deloitte.lu).


To access the full 2019 Human Capital Trends report, please download it here: https://www2.deloitte.com/lu/en/pages/human-capital/articles/human-capital-trends-2019.html#1

Look out for our next article, “Future of the workforce: Leadership for the 21st century” to understand how organizations can adapt to the forces restructuring jobs and work design.


Article by Deloitte Luxembourg


1. MarketWatch, “To 2024, robotic process automation market to see 20% CAGR,” press release, October 5, 2018. View in article

Publié le 20 mai 2019