In a crisis like COVID-19, change gets very complex. We see employees wrestling with personal challenges – from chaotic home working environments to unplanned career transitions. Leaders are faced with keeping their workforce engaged and productive, while keeping the business running and building for the future. As leaders, the key to addressing these challenges is to manage change and communicate with empathy.
Organizations that take this approach will enable their people to succeed in the most unpredictable environments and build a stronger united workforce.
Korn Ferry leads you through three steps for this leadership guide with slides, a report, and a webinar.
Supporting leaders to communicate in a crisis
Things are changing rapidly, and leaders need to connect with their employees frequently, candidly, personally, and consistently. Korn Ferry coaches and supports leaders to build the right capabilities to lead in a crisis, alignes them around a clear vision for the future and the actions, values, and behaviors that will enable the organization to succeed – from crafting rapid response messages, to using new communication tools, to incorporating real-time feedback into your messaging and approach.
Giving employees a voice
Communication is not a one-way street. Employees need to feel comfortable expressing and communicating openly in their workplace to find their voice amid the crisis, which requires a real and accessible channel to express what they think, fell, and experience. To ensure continual workforce productivity, frequent and rapid employee feedback is critical as the organization identify ways to operate efficiently in a crisis. Korn Ferry Listen is a world-leading employee experience (EX) survey solution – with cutting-edge technology, market-leading research content, and one of the world’s largest normative databases of employee opinion – which enables to survey employees as flexibly and frequently as required and provide real-time data and insights on what employees are thinking.
Managing change in a crisis
With effective change management principles, you are six-times more likely to achieve success(1). Korn Ferry works with you to identify the right team to lead the change, map the change journey, and put in place the right supporting tools and networks. Then, to execute on the plan and develop key messages to reach the right audiences at the right time, while empowering people with skills and behaviors to meet the change. You can then track success, refine the plan, and maintain momentum.
Upskilling/Reskilling the workforce
It is crucial to take a pulse check on the capabilities gaps within your workforce and develop a program to effectively address them. This is possible with a suite of ready-to-go programs that can be deployed rapidly to meet the immediate needs of your workforce, including leadership development programs, leading virtual teams, programs to build inclusive behaviors ; and skill-based programs such as project management, personal agility, and sales effectiveness.
Building organizational agility and preparing for the new normal
This crisis will have likely raised questions for many organizations about how equipped they are to deal with change. Korn Ferry enables organizations to build people and organizational capabilities to continuously transform, develop inclusive cultures that encourage new thinking, and put in place the reward structures to incentivize the right behaviors.
Accelerating value realization from key initiatives
With risk and uncertainty ahead, organizations need to maximize and quickly unlock the benefits of their most critical initiatives – the ones designed to address the challenges and opportunities brought by this crisis, along with key in-flight initiatives like digital transformation. Korn Ferry helps leaders align their teams and the organization around what needs to be done, establish effective governance structures, set clear accountability, management execution through rigorous tracking and action planning, and employ robust change management techniques to drive clarity and commitment throughout the organization.
You can now watch the full webinar of Keeping your people engaged and productive through crisis here.
This webinar will include:
How to move from emergency response to building greater resilience. Managing a two-way conversation when most people are teleworking. If business slows down, how to use the new found time wisely.
(1)Prosci Best Practices in Change Management 2018
For more information about Korn Ferry Luxembourg, please see https://www.kornferry.com/about-us/consultants?office=Luxembourg
Communicated by Korn Ferry
Publié le 23 avril 2020
